CREW CAPACITY · NEXT 4 WEEKDAYS · SERVICETITAN SNAPSHOT
Crew Capacity Watch
Companion to the Red Alert board. Same capacity pools, but the staffing lens: scheduled technician-hours vs the bookable hours on the board. Coverage shows whether you've staffed the demand you're advertising.
Live snapshot from ServiceTitan via Peaka (America/Chicago), next 4 weekdays (weekends excluded). Crew hours = sum of scheduled Normal shifts (excludes On-Call and Time-Off) for technicians whose home business unit belongs to the pool. Board hours = total bookable hours configured in the dispatch capacity board (the denominator the Red Alert demand report uses). Coverage = crew hours ÷ board hours — under 100% means the board is advertising more hours than you've staffed. Booked = filled board hours. Pools group exactly as on Red Alert (whichever BUs share a bookable pool). Prototype thresholds: Fully staffed ≥90%, Partial ≥60%, Understaffed below 60% — tune as needed.